Sending in Your Data Files
Sending in your data files is the perfect solution to your database question.
A screenshot of MSP Help menu, hovering over the 'Send Data Files to Tech Support' item.
How does it work?
  1. Open MSP, click Help at the top of your screen, and select “Send data files to tech support.”
  2. Enter the email address at which you would like to receive a response and a relevant subject line.
  3. Describe your question/issue with as much detail as possible and hit Send. We’ll get a copy of your files along with your question and will get back to you ASAP!
In what situations should I send in my files?
Sending in your data files is the perfect solution if your question pertains to something specific to your database: why a particular volunteer is scheduled in a specific way, how to change the distribution of your auto scheduler, why a piece of the schedule isn’t showing up in the Web Terminal, etc.
How long will it take for me to hear a response?
Our business hours are Monday-Friday, 7am-3pm Pacific Standard Time (10am - 6pm EST) and you can expect a response to your request within 24 hours if you emailed during the week.
Data Files Best Practices
  • Be as specific as possible. When we get your message, we are going to try to reproduce or locate exactly what you are seeing. The more specific directions you give, the easier it will be for our team to locate what you are seeing and find a solution.
  • If you are receiving a specific error message or want to demonstrate exactly what you are seeing, please send a screenshot to accompany your data files. You can email it to with the subject line “To go with my data files.”
Want to speak to a member of our team?
Call or email our support team! We are open 7am - 3pm PST, M-F.