How was scheduling done prior to MSP?
It was done with pencil and paper. We scheduled people for two weeks on, one week off – kind of a regular rotation.
“Using something that gets everybody involved in the process of building the schedule liberates me to do what I’m actually trained to do.”
Why did you seek out a scheduling program?
Part of it is we got a lot bigger and it started to become a chore to fit people [into the schedule]. I realized that I was losing focus on the ministry aspect of the Greeting Team and I was getting over to the administration side.
How often do you use MSP? For what purpose do you use it most often?
As far as me having to login to create schedules, it's few and far between fortunately. But I'm always logging into the program just checking to make sure no one has any questions and making sure the online sub requests are being fulfilled.
What would you say are the three greatest benefits of using MSP?
For me personally, the greatest benefit is being able to do less administrative work and more ministry work. The next benefit is truly being able to improve the camaraderie without having to overextend our budget. When you’re a church your resources are limited. We try and do a lot for volunteer appreciation but those events take a lot of effort and money. One of the things MSP does, especially with the Web Terminal, is it allows people to interact with each other and recognize that we are a ministry — we are a team. The third thing I would say is the ability for all my data to be integrated in one spot so I don’t have to keep updating it manually. Email addresses and phone numbers always change and the Web Terminal allows people to update their own information online.